Shipping policy

Shipping Policy

Last Updated: July 2026

At Medsiwear, we are committed to delivering your medical apparel quickly, safely, and efficiently. Please read our shipping policy to understand how orders are processed and delivered.

Order Processing

  • Orders are processed within 1–2 business days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak sales or promotional periods, processing times may be slightly longer.

Delivery Coverage

We currently deliver across Pakistan through trusted courier partners.

We strive to reach both major cities and remote areas with reliable shipping services.

Estimated Delivery Time

  • Major Cities: 2–4 Business Days
  • Other Cities & Remote Areas: 3–7 Business Days

Please note that delivery times are estimates and may vary depending on your location and courier operations.

Shipping Charges

  • Free Shipping on orders above PKR 4,999.
  • A standard shipping fee will apply to orders below the free shipping threshold. The applicable shipping charges will be displayed during checkout.

Order Tracking

Once your order has been dispatched:

  • You will receive a shipping confirmation via email or SMS.
  • A tracking number will be provided (where available) so you can monitor your shipment.

Delivery Attempts

Our courier partners will make reasonable attempts to deliver your order.

If delivery cannot be completed due to:

  • Incorrect shipping information
  • Customer unavailability
  • Refusal to accept the parcel

the package may be returned to us. Additional shipping charges may apply for re-delivery.

Address Accuracy

Please ensure your shipping information is complete and accurate before placing an order, including:

  • Full Name
  • Complete Delivery Address
  • City
  • Phone Number

Medsiwear is not responsible for delays caused by incorrect or incomplete shipping information provided by the customer.

Order Inspection

We recommend inspecting your package immediately upon delivery.

If you receive:

  • A damaged parcel
  • An incorrect product
  • A missing item

Please contact our customer support within 48 hours of receiving your order and provide clear photos of the product and packaging for prompt assistance.

Delays Beyond Our Control

Although we aim to deliver every order on time, delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Public holidays
  • Courier service disruptions
  • Natural disasters
  • Government restrictions
  • High order volumes during sales or festive seasons

We appreciate your patience in such situations.

International Shipping

At this time, Medsiwear ships only within Pakistan. We are working to expand our delivery services to additional countries in the future.

Contact Us

If you have any questions about shipping or your order status, please contact our support team:

Medsiwear
Email: support@medsiwear.com

Our Commitment

At Medsiwear, we understand that healthcare professionals rely on timely and dependable service. That's why we work with trusted courier partners to ensure your scrubs, lab coats, and medical accessories are delivered safely and efficiently. Our goal is to provide a smooth, transparent, and reliable shipping experience from the moment you place your order until it arrives at your doorstep.